Terms of Service

These Terms of Service (the Terms) form a binding agreement between you (the Customer) and Maktab FZ-LLC (the Company, we, us), operator of the Watin VAT compliance and invoicing platform (the Service).

By creating an account, accessing the Service, or accepting an invitation to a workspace, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you confirm you have authority to do so on its behalf.

• Account — your individual user record with sign-in credentials.
• Workspace — a tenant on the Service; one organization, one set of books.
• Customer Data — any data you input, upload, or generate while using the Service.
• FTA — the United Arab Emirates Federal Tax Authority.
• PDPL — UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

You must be at least 18 years old and authorised to act for the legal entity whose books you manage on the Service. You are responsible for safeguarding your credentials and for every action taken on your account.

Multi-factor authentication is available for every workspace and strongly recommended for workspaces with two or more users.

The Service is offered on a subscription basis. Plan terms, fees, and limits are displayed at the time of purchase and on the public pricing page. Fees are billed in advance and are non-refundable except where required by law.

You may cancel at any time from the workspace billing page; access continues to the end of the paid period. Failure to pay an invoice may result in downgrade to a read-only state until payment is restored.

You agree not to:

• Misrepresent your identity, your business, or your tax position to the FTA or to us.
• Upload content that is unlawful, infringing, malicious, or contains personal data of third parties without lawful basis.
• Attempt to probe, scan, or test the vulnerability of the Service except under a written agreement with us.
• Use the Service to evade tax, launder funds, or facilitate sanctioned transactions.
• Resell, sublicense, or white-label the Service without our prior written consent.

The Service, our software, our documentation, and our brand are owned by the Company and protected by applicable UAE and international intellectual-property laws. You retain ownership of Customer Data; you grant us a limited licence to host, process, and display it solely for the purpose of operating the Service for you.

You are the controller of Customer Data; we are the processor. Our handling of personal data is governed by the Privacy Policy and the Data Processing Addendum.

Documents, invoices, credit notes, and VAT returns are retained for a minimum of seven (7) years from the relevant tax period in alignment with FTA retention requirements, regardless of subscription status, unless a longer period is required by law.

The Service is designed for UAE-registered businesses. You remain responsible for your own tax filings and for the accuracy of the data you submit through the Service. We provide the tools; you provide the truth. The Service's tax calculations and FTA submissions are subject to UAE law and the FTA's prevailing guidance, which can change.

Either party may terminate the Terms at any time. On termination, your access ends at the close of the paid period (or immediately for an unpaid trial). We will retain Customer Data for the retention period set out above; you may request an export of your data at any time before deletion.

We may suspend or terminate access on short notice if you breach the acceptable-use provisions or if continued access exposes the Service or other users to material risk.

The Service is provided on an "as-available" basis. We do not guarantee that calculations will be free from error or that submissions to the FTA will always succeed; you are responsible for reviewing everything you file.

To the maximum extent permitted by law, our aggregate liability under these Terms is capped at the fees you have paid us in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages.

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Disputes shall be submitted to the exclusive jurisdiction of the DIFC Courts.

We may update these Terms from time to time. Material changes will be notified at least thirty (30) days before they take effect, by email to the workspace owner and an in-product banner. The version history at the bottom of this page records every revision.

Questions about these Terms: legal@watin.app. Mailing address: Maktab FZ-LLC, Dubai, United Arab Emirates.